The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Write at least 150 words hay nhất giúp bạn có thêm tài liệu tham khảo để viết bài luận bằng Tiếng Anh hay hơn.

Đề bài: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Write at least 150 words.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel - mẫu 1

The pie charts compare visitors’ responses to a survey about customer service at the Parkway Hotel in 2005 and in 2010.

It is clear that overall customer satisfaction increased considerably from 2005 to 2010. While most hotel guests rated customer service as satisfactory or poor in 2005, a clear majority described the hotel’s service as good or excellent in 2010.

Looking at the positive responses first, in 2005 only 5% of the hotel’s visitors rated its customer service as excellent, but this figure rose to 28% in 2010. Furthermore, while only 14% of guests described customer service in the hotel as good in 2005, almost three times as many people gave this rating five years later.

With regard to negative feedback, the proportion of guests who considered the hotel’s customer service to be poor fell from 21% in 2005 to only 12% in 2010. Similarly, the proportion of people who thought customer service was very poor dropped from 15% to only 4% over the 5-year period. Finally, a fall in the number of ‘satisfactory’ ratings in 2010 reflects the fact that more people gave positive responses to the survey in that year.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel - mẫu 2

The pie charts compare the results of a survey conducted at the Parkway Hotel in order to know the satisfaction levels of the guests about the hotel’s customer service in 2005 and 2010.

Overall, the customer service at the hotel experienced a significant improvement in the rating within this five-year period. While the majority of the guests rated their experience as poor or only satisfactory in 2005, most of the visitors in 2010 described it as good or excellent.

Regarding the positive responses, only a mere 5% of the visitors rated the customer service as excellent in 2005, while 14% thought it was good, and a little over two-fifths rated it as satisfactory. Five years later, the guests thought more positively about their stay in the hotel, so the corresponding figures for these responses stood at 28%, 39%, and 17% respectively.

In terms of negative responses, nearly a quarter of the guests in 2005 told that the service was poor, and 15% reported a very poor experience. However, in 2010, the hotel managed to lower the percentage of “poor” responses by 9% and “very poor” to an insignificant figure.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel - mẫu 3

The pie charts offer a comparative analysis of visitors’ feedback on the customer service at the Parkway Hotel in 2005 and 2010.

Evidently, there was a significant improvement in overall customer satisfaction between 2005 and 2010. While a majority of guests found the service to be satisfactory or poor in 2005, a clear shift occurred in 2010, with most visitors describing the hotel’s customer service as good or excellent.

Focusing on positive responses, a mere 5% of visitors rated the hotel’s customer service as excellent in 2005, a percentage that saw a substantial surge to 28% in 2010. Additionally, the proportion of guests rating the service as good tripled, rising from 14% in 2005 to almost 42% in 2010.

Turning to negative feedback, there was a notable decline in dissatisfaction. The percentage of guests labeling the hotel’s customer service as poor reduced from 21% in 2005 to a mere 12% in 2010. Similarly, those who rated the service as "very poor" dropped from 15% to only 4% over the five-year period. Notably, the decrease in ‘satisfactory’ ratings in 2010 indicates a shift towards more positive responses.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel - mẫu 4

The pie charts compare the satisfaction levels of guests visiting the Parkway hotel in relation to its customer service in 2005 and 2010.

Overall, customer satisfaction increased considerably over the period given. While most guests rated this hotel’s guest service as satisfactory or poor in the first year, a clear majority of customers described it as good or excellent in the second.

With respect to the first year, the hotel’s visitors who considered its guest service to be acceptable accounted for 45%, which was the largest of all. While 36% of cases in total gave negative feedback, including poor (21%) and very poor (15%), only 19% responded positively, with the percentages for “good” and “excellent” ratings being 14% and 5% respectively.

Moving forward half a decade, the proportions of people who descriced the hotel’s customer service as excellent or good grew significantly to 28% and 39% respectively, taking top positions. By contrast, only 16% of customers rated the service as poor (12%) or very poor (4%). Similarly, the number of the “satisfactory” ratings shrunk dramatically, from 45 to 17%.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel - mẫu 5

The pie charts illustrate the rating for the Parkway Hotel’s customer service as evaluated by guests in two separate years, 2005 and 2010. The ratings are divided into five categories: excellent, good, satisfactory, poor, and very poor.

Overall, it is clear that the hotel’s customer service improved significantly in 2010 compared to 2005. A greater proportion of guests provided positive feedback, while the percentage of dissatisfied visitors decreased noticeably over the five-year period.

In 2005, only 5% of visitors rated the hotel’s service as excellent, while 14% described it as good. The largest portion, 45%, found the service to be satisfactory. On the other hand, negative feedback was substantial, with 21% rating the service as poor and 15% considering it very poor.

By 2010, the proportion of positive responses increased remarkably. The percentage of guests who rated the service as excellent surged to 28%, a significant rise from 2005. Additionally, 39% of visitors described the service as good, showing a notable improvement. Meanwhile, those who found the service satisfactory dropped to 17%, and negative feedback diminished, with only 12% rating it as poor and 4% as very poor. This data demonstrates a clear shift towards better customer satisfaction with the rating for the Parkway Hotel’s customer service by 2010.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel - mẫu 6

The pie charts provide insights into how guests evaluated the Parkway Hotel’s customer service in two different years, 2005 and 2010. Visitors were asked to assess the service across five distinct categories: excellent, good, satisfactory, poor, and very poor.

Overall, there was a significant improvement in the rating for the Parkway Hotel’s customer service in 2010 compared to 2005. Positive reviews increased considerably over the five years, while the proportion of negative feedback dropped markedly.

In 2005, a large segment of guests, nearly half, described the service as satisfactory. Meanwhile, negative feedback was quite prominent, with a combined total of over a third of respondents rating the service either poor or very poor. On the positive side, only a small portion of visitors, around one in twenty, deemed the service to be excellent, and slightly more than one in ten rated it as good.

By 2010, the hotel experienced a noticeable turnaround in customer satisfaction. The proportion of guests who gave an excellent rating surged dramatically, making it the second-largest segment. Additionally, a significant increase was observed in those who rated the service as good, with this category becoming the largest share of responses. On the contrary, negative feedback diminished sharply, with only a small fraction of visitors giving poor or very poor ratings. This shift reflects an overall positive trend in the rating for the Parkway Hotel’s customer service by 2010.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel - mẫu 7

The pie charts present the outcomes of a survey that asked visitors to assess the Parkway Hotel’s customer service in two separate years, 2005 and 2010. The feedback was categorized into five levels: excellent, good, satisfactory, poor, and very poor.

Overall, it is evident that the rating for the Parkway Hotel’s customer service improved significantly in 2010. Positive evaluations saw a marked increase, while negative opinions became notably less common over the five-year period.

In 2005, nearly half of the respondents provided a "satisfactory" rating, making it the most frequent response. However, a substantial portion of guests expressed dissatisfaction, with a considerable number rating the service as either "poor" or "very poor". Positive feedback was relatively limited during this year, with only a small share of visitors deeming the service either "good" or "excellent".

In contrast, by 2010, the distribution of ratings shifted towards more favorable opinions. The share of guests giving an "excellent" rating increased significantly, becoming one of the largest segments. Furthermore, the percentage of guests who found the service "good" also rose dramatically, forming the largest category in that year. Meanwhile, the proportion of respondents who rated the service as either "poor" or "very poor" declined sharply, reflecting a substantial improvement in guest satisfaction. This positive trend highlights a noteworthy enhancement in the rating for the Parkway Hotel’s customer service by 2010.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel - mẫu 8

The pie charts show the satisfaction levels of guests of the Parkway hotel regarding its customer service in 2005 and 2010. Overall, in 2010, the percentages of people who were contended about the customer service quality of this hotel increased considerably than that of 2005.

Now turning to the details, in 2005, almost every visitor out of five opined that the customer service of Parkway hotel was poor while 15% thought that it was very poor. Roughly half of the survey takers expressed their satisfaction regarding their experience with the hotel's guest service and 14% said that it was good. One out of twenty such visitors were quite satisfied, and they thought that the service was actually excellent.

Now getting back the survey result in 2010, it is evident that the percentages of happy guests out of 100 who expressed their opinion soared than that of five years earlier. 28% of them thought that the service was excellent, which was around 6 times higher than the poll result of this same category in 2005. Guests who thought that the service was good accounted for 39, a great increase than that of 2005. Finally, the ratio of guests who were dissatisfied with the hotel's guest service decreased considerably as well.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel - mẫu 9

The two given pie charts describe the visitors’ satisfaction level on Parkway hotel customer service in the years of 2005 and 2010. In overall, there is a significant improvement in level of the customer satisfaction in 2010, compared to 2005.

In 2005, 45% of customers were at a satisfactory level, while a large percentage of people during 2010 rated the customer service as good. The percentage of visitors who considered the customer service as very poor reduced from 15% to 4%, in the years of 2005 and 2010.

In 2005, the second major percentage of opinion was poor. In contrast, 28% of people declared that customer service was excellent in the year 2010. It indicates that there is considerable improvement in customer support in Parkway hotel.

Overall, in 2005, the dominant percentage of people found the customer service at a satisfactory level and least percentage opinionated at excellent level. In 2010, the majority of people considered the client services at the level of good and minimum number of customers rated as very poor.

Xem thêm các bài luận Tiếng Anh hay khác:

• The tables below give information about sales of Fairtrade*-labelled coffee and bananas in 1999 and 2004 in five European countries. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Write at least 150 words.

• The diagrams below show the site of a school in 2004 and the plan for changes to the school site in 2024. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Write at least 150 words.

• The pie charts below compare water usage in San Diego, California and the rest of the world. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Write at least 150 words.

• The chart below shows the amount of time that 10 to 15-year-olds spend chatting on the Internet and playing on games consoles on an average school day in the UK. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Write at least 150 words.

• The diagrams below are existing and proposed floor plans for the redevelopment of an art gallery. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Write at least 150 words.

---